1. Our Commitment
The PandaBee Company Ltd T/A PandaBee Giveaways (“we”, “us”, “our”) is committed to promoting responsible participation in all prize promotions. Although prize promotions are not gambling under the Gambling Act 2005 where a genuine free entry route exists, we recognise our responsibility to protect customers, promote fair play, and prevent harm.
This Responsible Play Policy applies to all users of Website and any associated mobile applications.
2. Age Restriction
Participation in PandaBee Giveaways promotions is strictly limited to individuals aged 18 years or over.
We reserve the right to request proof of age and identity at any time. Failure to provide satisfactory evidence may result in account suspension, disqualification, and forfeiture of prizes without refund.
3. Fair and Responsible Participation
We encourage all participants to:
- Enter competitions for enjoyment and entertainment purposes only;
- Spend only what they can comfortably afford;
- Avoid excessive or compulsive participation;
- Take regular breaks from participation.
We do not promote competitions as a means of financial gain or income.
4. Spend Awareness and Monitoring
To support responsible participation:
- Entry prices and maximum entry limits (where applicable) are clearly displayed;
- Users may review their entry history via their account;
- We actively monitor accounts for unusual, excessive, or potentially harmful participation patterns.
Where concerns arise, we may:
- Contact the user with responsible play information;
- Impose temporary or permanent account restrictions;
- Refuse entry to further competitions.
These measures align with payment processor and banking compliance expectations.
5. Self-Exclusion and Account Closure
Users may request:
- Temporary cooling-off periods; or
- Permanent self-exclusion and account closure
by contacting responsible@pandabee.uk.
Self-exclusion requests will be actioned as soon as reasonably practicable. While self-excluded, users will not be permitted to enter competitions. Existing entries will remain valid unless otherwise required by law.
6. Vulnerable Customers
We take reasonable steps to identify and protect vulnerable customers. Where vulnerability is identified or suspected, we may:
- Restrict or suspend accounts;
- Decline entries;
- Provide information on support services.
7. Support Organisations
If you feel your participation is becoming difficult to manage, confidential support is available from:
These organisations provide free advice and support.
8. Marketing and Communications
We do not target marketing communications at vulnerable individuals or those who have self-excluded. Users may opt out of marketing communications at any time via their account or by contacting us.
9. Review and Enforcement
This policy is reviewed regularly and may be updated to reflect regulatory guidance, payment processor requirements, or operational improvements.
Failure to comply with this Responsible Play Policy may result in account suspension, disqualification, or exclusion from future competitions.
10. Contact
For questions relating to responsible play or to request self-exclusion, please contact responsible@pandabee.uk