1. Introduction
This Privacy Policy explains how The PandaBee Company Ltd T/A PandaBee Giveaways ("we", "us", "our") collects, uses, and protects personal information obtained through our Website ("the Website") and mobile application.
We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data Controller
PandaBee Giveaways is the data controller for all personal data collected.
- Registered Address: The PandaBee Company Ltd, Suite A, 82 James Carter Road, Mildenhall, IP28 7DE
- Email: info@pandabee.uk
- Phone: 07861956800
3. Information We Collect
We may collect the following personal information:
- Full name, date of birth, and contact details
- Postal address and email address
- Payment information (processed securely by third-party providers)
- Competition entry details and purchase history
- Technical information such as IP address, browser type, and usage data
4. How We Use Your Information
We use your data to:
- Administer Promotions and process entries
- Contact winners and arrange prize delivery
- Handle payments and refunds
- Improve our website and services
- Send marketing communications (only where you've opted in)
- Comply with legal obligations
5. Lawful Basis for Processing
We process data on one or more of the following lawful bases:
- Contractual necessity – to perform our obligations under the Promotion terms
- Consent – where you've opted into marketing
- Legitimate interests – for fraud prevention, security, and operational improvement
- Legal obligations – for record-keeping and compliance
6. Marketing Communications
You may choose to receive promotional emails or SMS messages from us.
You can opt out at any time by:
- Clicking "unsubscribe" in an email, or
- Contacting info@pandabee.uk
7. Data Sharing
We only share personal data with:
- Payment processors and service providers (for operational purposes)
- Couriers for prize delivery
- Regulators or authorities where legally required
We never sell personal data to third parties.
8. Data Retention
We retain data for as long as necessary to:
- Administer Promotions, fulfil prizes, and handle disputes; and
- Comply with legal and accounting requirements.
After this period, data is securely deleted or anonymised.
9. Your Rights
You have the following rights under UK data protection law:
- Access your data
- Rectify inaccuracies
- Request erasure ("right to be forgotten")
- Restrict or object to processing
- Data portability
To exercise these rights, contact info@pandabee.uk.
10. Data Security
We implement appropriate technical and organisational measures to protect your information from loss, misuse, unauthorised access, or disclosure.
11. Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be available on our Website.
12. Contact
For questions about privacy or data protection, contact:
- The PandaBee Company Ltd
- Email: info@pandabee.uk
- Address: The PandaBee Company Ltd, Suite A, 82 James Carter Road, Mildenhall, IP28 7DE